20 May 2015
A total of 24 million passengers have used the Kuala Lumpur
International Airport 2 (klia2) since it was operational, the Dewan
Rakyat was told today. Deputy Transport Minister Datuk Ab Aziz Kaprawi
said based on the customer satisfaction scores, the passengers were very
satisfied with the facilities and services provided.
"An Airport Service Quality study conducted jointly by Airport Council
International (ACI) and Malaysia Airport Holdings Berhad (MAHB) revealed
that the customer satisfaction scores are 4.85 out of 5.0," he said when
replying to a question from Datuk Raja Kamarul Bahrin Shah (PAS-Kuala
Terengganu) during the question-and-answer session.
Raja Kamarul wanted the ministry to state why klia2 up till now needed
many improvements after its costs soared from RM2 billion to RM4 billion
and the main causes for them to occur. Ab Aziz said MAHB had spent RM14
million since May 2014 on improvement works at the klia2 apron,
including works to overcome the sediments. He said the total sediment
location was 23,900 sq m or 3% of the 700,000 sq m apron area.
Sandwiched between the
drop-off and Main Terminal, gateway@klia2 is the bustling integrated
complex that will welcome 45 million people into the largest
low-cost carrier terminal in the world. These millions include not
just flyers but meeters and greeters from all over the nation, and
shoppers from surrounding residential districts in Sepang, Putrajaya,
Bangi and Nilai - just to name a few.
With 350,000 square feet of net let-able space spanning over 4
levels, a 6,000-bay multi-storey car park and a fresh
airport-within-a-mall concept, it is fertile territory for success.
Channeling people to klia2 is the Transport Hub at gateway@klia2. It
links the airport to the
Express Rail Link (ERL),
with allotted pickup / drop-off areas for
rented vehicles and
Management Office, Level 1
Terminal klia2, KL International Airport Jalan klia 2/1
64000 KLIA, Sepang
Tel: +(603) 4065 0005
Fax: +(603) 4065 0008
Mall Operation Hours: 24 hours